Privacy policy

Last Updated: 07-11-2024

At Fireplace and Chimney Experts, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

  • Personal Identification Information: We collect personal identification information from you when you voluntarily provide it to us. This may include your name, email address, phone number, mailing address, and any other details you provide when filling out forms or interacting with our services.

  • Non-Personal Identification Information: We may collect non-personal identification information whenever you interact with our website. This can include your browser type, IP address, the pages you visit, the time and date of your visit, and other usage data that helps us improve our website and services.

  • Payment Information: If you make a purchase or schedule a service, we may collect payment information, such as credit card details and billing addresses. We use a secure third-party payment processor to handle this sensitive information, and we do not store your payment information on our servers.

  • Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us recognize you when you return to our site and track your preferences. You can choose to accept or decline cookies; however, declining cookies may prevent you from taking full advantage of our website.

2. How We Use Your Information

Fireplace and Chimney Experts may use the information we collect for various purposes, including but not limited to:

  • Providing Services: We use your information to deliver, operate, and maintain our services, ensuring that we meet your needs effectively.

  • Communication: We may use your contact information to communicate with you regarding your inquiries, service requests, and other customer support needs. We may also send you updates, promotional materials, and newsletters, which you can opt out of at any time.

  • Improving Our Services: We analyze the information collected to understand how users engage with our website and services. This analysis helps us improve our offerings, enhance user experience, and develop new services that meet our customers’ needs.

  • Transaction Processing: Your information may be used to process transactions, send you confirmations, and manage billing details associated with our services.

  • Marketing Purposes: With your consent, we may use your information to provide you with information about products, services, offers, and promotions that may be of interest to you.

3. How We Share Your Information

Fireplace and Chimney Experts does not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential and are prohibited from using it for any other purpose.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Security

We take data security seriously and implement reasonable precautions to protect your information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request copies of your personal information.

  • Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • Deletion: You have the right to request that we delete your personal information, under certain conditions.

  • Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the contact information provided below.

6. Third-Party Websites

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

contact@fireplaceandchimneyexperts.com  

fireplaceandchimneyexperts.com
Kidd Ave, Stonewood, WV 26301